Why do popular brands select SleekFlow to communicate with their clients?

Whether they are listed companies or small and medium-sized enterprises, as the business scales up, they often encounter the same problems: 

• How to handle a large number of inquiries? 
• How to maintain and nurture relationships with thousands of customers? 
• How to manage conversations on multiple social media platforms?

Brands like Francfranc, Lalamove, STACCATO, AQUMON have chosen SleekFlow as the solution to deliver the best customer experience online. Happy customers mean revenue. The solution helps boost sales and also significantly decreases customer service costs. Read their stories and learn how to sell, support and covert better with the excellent features of SleekFlow.

AQUMON: A relatively useful communication tool

Headquartered in Hong Kong with a presence across several regions, AQUMON offers digitalized wealth management services in hopes of bringing a more accessible, affordable, and intelligent solution to empower investors using top-notch technology. The leading Fintech firm has been expanding rapidly and closed a USD 30 million Pre-B funding in 2020.

Like other FinTech firms, AQUMON highly prioritizes the security and privacy of their users’ data. Therefore, after a rigorous search for a compliant communication tool that can also deliver a better customer experience, AQUMON chose to partner with SleekFlow.

Faster response time

SleekFlow has helped AQUMON reduce 50% of the response time required to revert to their customers. It is very useful, especially when it comes to campaign management. AQUMON can access everything in one place, from sending out information to reviewing analytics, to checking how many people actually engaged with the messages.

Enhance efficiency for event delegates list confirmation

SleekFlow also facilitates lead generation. AQUMON usually holds two to three events every month. Previously, they had to confirm the attendance of guests manually, but now everything is done automatically with SleekFlow, which has saved them 1 to 2 hours for each event and allows them to keep track of replies. ‘I also like the fact that it allows us to take internal notes so that other team members can take over the conversation fully aware of the thread of conversation and can follow through seamlessly.’ Caroline says.

Green badge acts as a prove credibility

Having a green badge next to the contact’s name helps build customer confidence and trust. It proves that it is a verified business account on WhatsApp, and when customers see it, they can rest easy knowing that their security and privacy are guaranteed.

Lalamove: streamline the workflow

Lalamove's business has soared in recent years. Its value is comparable to those traditional big-names which have already been in the stock market for decades. Partnered drivers are ubiquitous with the bright orange stickers being too big to ignore. How does this billions-valued unicorn leverages SleekFlow to quadruple its effectiveness? The answer is obvious - streamlining the workflow.

Before using SleekFlow, Lalamove needs to call drivers one by one or use an SMS blast. It required a lot of human resources to make hundreds of phone calls and there was no chat history. Plus, not all the conversations could be dealt with simultaneously and the workflow was not standardized at all as verbal conversations tended to vary.

To solve these problems and keep up with the expansion, Lalamove has decided to utilize the power of SleekFlow. Jeremy Tong, Managing Director of Lalamove, describes how SleekFlow helps save manpower, ‘we can interact with drivers effortlessly when compared to phone calls. Through SleekFlow, our staff members can handle 3 to 4 conversations at the same time instead of one. The result is quadruple.’

On top of that, they can send a corresponding template message according to various situations on SleekFlow, which allows them to standardize the communication. What is better is that with chat history, team members can take over conversations in a seamless way when necessary.

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