How has SleekFlow consistently outperformed Respond.io?

The Difference between Respond.io and SleekFlow

Respond.io and SleekFlow have a significant number of similarities in terms of the services and features provided. While Respond.io focuses on a unified medium for businesses to market, sell, and support through communications, SleekFlow offers an omnichannel platform to accelerate sales, boost conversions, and reinforce customer support with seamless workflows.

So, what are the features that make the two comparable? Read on to examine the differences. 

Official WhatsApp Business API

As of May 2020, WhatsApp is found to be the favourite messaging channel for 98.7% of Malaysians. Similarly, in Singapore, 87.1% of its social media population back in 2020 used WhatsApp, making it the second most popular social platform right after YouTube. There are now 30.25 million social media users in Malaysia and 5.33 million in Singapore. Logically, WhatsApp messages sent to businesses just continue to grow each day.

This further emphasises the significance of WhatsApp Business API. SleekFlow has foreseen the need to scale businesses and push sales through WhatsApp, providing clear step-by-step guides, documentation, a help centre, videos, and even consultation for the whole application process. For customers of SleekFlow, a bulk pricing option as a certified Twilio partner is also provided. Alternatively, applications can also be made on 360dialog, another Business Solution Provider (BSP) for WhatsApp Business API. The same goes for Respond.io.

A plus point for SleekFlow is that they include WhatsApp consultation in their premium plans as they understand the hassle of going through complicated steps for applying WhatsApp Business API. While both have local customer success managers in Malaysia or Singapore, Respond.io has some negative reviews regarding the speed of resolving support tickets.

Assigning conversations to multiple users

Contacts can be assigned to an agent on Respond.io, but only one member can own a conversation at a time. On the contrary, SleekFlow users are able to have up to 5 collaborators aside from the owner, ensuring that each customer receives necessary assistance and accurate information as soon as possible as relevant departments or employees can attend to enquiries whenever needed.

Besides that, SleekFlow has incorporated handy little details such as displaying agent names in chats for the ease of customers, scheduling messages right in the reply section, setting your online status to ‘active’ and more.

Clients contacts

Depending on the size of your business, choosing the appropriate plan is critical to optimising the budget for a higher ROI. Companies with a larger client base should always go for a premium solution for highly efficient operations. Stronger commitment will definitely bring forth highly promising results with maximised revenue carried forward by sales and conversion, no matter for online or brick-to-mortar stores.

Having the number of customer contacts restricted to 100 is common for the free plans, but SleekFlow has pushed open doors to assist businesses by allowing 2,000 and 10,000 customer contacts for pro and premium users. Unfortunately, on Respond.io, only 1,000 and 5,000 contact slots are supplied for the equivalent tiers.

Detailed analytics

The analytics dashboard on SleekFlow, as compared to Respond.io, is much more organised and demonstrative as it displays the overall sales performance over time. This is a plus point as it is highly constructive for assessing marketing strategies, the efficacy of current workflows, and even the productivity of each salesperson.

Although Respond.io users can still review the activities of their agents in terms of replying to customers and sending out messages, most of their reports are components related to the sources, opening, and closing of messages. SleekFlow analytics contains all of those elements, accompanied by more additional metrics such as delivery rate, bounce rate, read rate, and reply rate for the campaigns created. You can even compare two segments at a time!

Data security

Enterprises that have integrated SleekFlow are now owning the privilege of having contact information masking. In this case, they don’t have to worry about salespersons leaving the company along with the customer contact and bringing them to their competitors. It also guarantees more privacy and safety for its customers as they promote its products and services to the general public.

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