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Hybrid work and collaboration: our new reality

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Overnight the world had to adopt new working methods due to a pandemic that no one saw coming. Fortunately, the negative impact of this change could be reduced thanks to the collaboration tools. But what are collaboration tools? Why should companies use them? And how do you know which one you should adopt and even recommend to your clients?

In essence, collaboration solutions seek to increase the company's reach about communication and available infrastructure. The desired effect is to increase productivity by taking advantage of the organization's resources efficiently. The universe of collaboration tools is vast; The biggest challenge is choosing the solutions that will best help us with our communication problems and adapt to the company through the different corporate channels and media.

Today, before reading or while reading this article, surely you already sent a series of messages to your collaborators, wrote emails to your clients or suppliers, and made a call just as you used to do when you had to go to the office to do your best.  The difference is that now most corporations are working in a hybrid way, with employees outside and inside the office, which favors their gradual return to normality. For example, Boston Unisoft started hybrid work and successfully launched an MF platform: https://boston-unisoft.com/mutual-funds.html. In many cases, business leaders choose to maintain these working models; But why choose hybrid work? And how can you know if it is the right one for your operation?

According to a study by Forbes and PWC, companies that adopted this remote collaborator operating model saw great benefits such as:

  • A productivity increase of up to 40% in remote collaborators, and with it, the same percentage increased the orientation to positive results.
  • Savings of up to USD 11,000 per year per remote collaborator (rent payments, services, consumables, security, etc.).
  • Greater commitment to the organization by reducing talent turnover in institutions by 12%.

These collaboration solutions can be from:

  • Voice communication and videoconferencing reinforce the flow of information between the corporate and remote offices through video equipment that covers functionalities and requirements.
  • Virtual meeting spaces: enable remote work, speed up and optimize development time in activities and sessions; all in a cloud scheme where significant savings can be seen.
  • Unified communications as a service: they facilitate the movement of our employees throughout the various regions of the country. This combines messaging technologies, internet calls, presence visualization, and collaboration tools that are integrated in a modular way.
  • Cloud contact center: technology that enables traditional channels such as voice and provides the ability to integrate advanced channels such as social media and artificial intelligence. With this solution, we can provide the best experience to contact center users and the end customer; Positions can be defined based on roles and functionalities to deliver a tailored solution.

All these solutions can be acquired as a service, which means that we can reduce the risks of obsolescence and upgrades of traditional acquisition schemes. This also helps optimize project budgets.

With this information, the question arises: how do we use collaboration tools on a day-to-day basis? The answer is that you are already using them, and you are not yet aware of it. Collaboration technologies should be a bridge to transform your ideas into words and documents that can be immediately shared with your interlocutors in the best way.

We are in a situation where to avoid contagion; we must keep our distance from our colleagues and opt for new ways of working. One of them and the one that makes the most sense and strength is that of the hybrid scheme, which, as we know, consists of having collaborators within the corporate, but also remotely.

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